Return & Refund Policy

At **Wolf Woods Works**, we take pride in delivering eco-friendly, handcrafted products with care and quality. If you are not fully satisfied with your purchase, we're here to help.

Returns

We accept returns under the following conditions:

• Eligibility: You may request a return within **7 days** of receiving your order.
• Condition: Items must be unused, in their original condition, and in their original packaging.
• Non-returnable items: Custom-made or personalized items are not eligible for return unless they are damaged or defective.

To initiate a return, please contact our support team at **(your support email)** with your order ID and the reason for the return. We will guide you through the process.

Damaged or Defective Items

If your product arrives damaged, broken, or defective, please notify us within **48 hours** of delivery. Kindly provide photos of the damaged item and packaging for verification. Once approved, we will arrange a replacement or issue a full refund as per your preference.

Refunds

Once your return is received and inspected:

• You will receive a confirmation email regarding the status of your refund.
• If approved, your refund will be processed within **7–10 business days**, and the amount will be credited back to your original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Contact your credit card company or bank—it may take some time before the refund is officially posted.

If you've done all of this and still have not received your refund, please contact us at **(your support email)**.

Exchange Policy

We currently do not offer direct product exchanges. If you need a different item, we recommend returning the original product and placing a new order.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. Original shipping charges are non-refundable.